Support

How can we help?

Email denizmac5@gmail.com and include a short description of what happened. Do not send passwords, verification codes, or marketplace credentials.

Email CashCam Support

Frequently asked questions

How does scanning work?

Choose a space, tap Start Scan, and move slowly. CashCam automatically captures stable, distinct angles. You can finish after one valid angle; four angles are recommended because additional views usually improve item detection, matching, and pricing accuracy.

Why did CashCam ask another question?

Some items—such as computers, phones, cameras, consoles, bicycles, or tools—can change value substantially based on one missing detail. A short answer or focused close-up can narrow the estimate and improve the title, description, condition, and marketplace details.

What if an estimate looks inaccurate?

Open the item and confirm any important specifications, condition, functionality, or included accessories. CashCam updates its provisional estimate using confirmed details. Estimates still reflect expected US second-hand pricing and are not guaranteed sale prices.

How do consumable scan spaces work?

Unlock 1 Space applies to one successful useful scan. Cleanout Pack adds five non-expiring spaces. Failed, canceled, empty, insufficient-evidence, and same-scan retry attempts do not consume a space.

How do I restore purchases?

Open CashCam Settings and tap Restore Purchases. CashCam synchronizes StoreKit, unfinished transactions, subscription status, and server-recorded balances, then reports what was actually recovered.

How do I manage CashCam Pro?

Open Settings, choose Manage Subscription, and use Apple's subscription screen to view renewal status or cancel. Deleting CashCam data or your account does not cancel the Apple subscription.

How do I protect purchases?

You can scan and purchase anonymously. After a purchase, or from Settings, choose Protect Your Purchases and continue with Sign in with Apple. CashCam links Apple to the existing account so scans, items, balances, and marketplace records remain together.

How does eBay work?

Connect your eBay seller account, confirm simple selling preferences, review the prepared listing, and explicitly publish. eBay may require its own seller onboarding or account setup before a listing can go live.

How does Facebook Marketplace work?

CashCam prepares the title, price, description, condition, pickup or shipping notes, and correct photos. You open Facebook and complete the final post yourself, then confirm in CashCam that it was posted.

How do I delete Scan & Selling Data?

In Settings, choose Delete Scan & Selling Data. This removes scans, My Items, listings, assistant conversations, marketplace preparations, and private selling media while preserving your CashCam identity, purchases, subscription, eBay connection, and saved seller preferences.

How do I delete my CashCam account?

In Settings, choose Delete CashCam Account. Review what will be removed, optionally open Manage Subscription, type DELETE, and confirm permanent deletion. See the Data Deletion page for details.